How to Complete Persona Verification for Phone Number Purchases

To enhance security and comply with telecom regulations, identity verification is now required when purchasing phone numbers in the United States, Canada, or Puerto Rico. This verification is a one-time process that ensures your sub-account is fully authorized to use regulated phone numbers.

When Is Identity Verification Required?

Verification is required if:

• You're purchasing a number with a +1 country code (US, CA, PR)

• Your account has not completed identity verification before

Once verified, you will not be asked to repeat the process for:

• Future phone number purchases

• A2P brand registration

• Toll-free number verification

• CNAM setup

• SHAKEN/STIR compliance

How to Purchase a Phone Number and Complete Persona Verification

Step 1: Go to Phone Settings

• Log in to your account

• Navigate to the Settings tab in the left-hand menu

• Click on Phone Numbers

• Go to Number Pools

Step 2: Initiate a New Purchase

• Click on the + Add Number and select "Add Number Pool"

• Select the purpose of the Pool 

• Add your own number as Forwarding Number

Step 3: Identity Verification Prompt

• If your account hasn’t completed Persona verification, a prompt will appear automatically

Step 4: Upload a Valid ID

• Submit a government-issued photo ID (passport, driver’s license, etc.)

Step 5: Facial Recognition

• Use your webcam or phone to complete a live selfie check
  
  

Step 6: Purchase Completion

• Once your identity is verified, the phone number will be purchased automatically

 Good to Know

• Identity verification is required only once per sub-account.

• It applies only to phone numbers purchased and managed through our system.

• You may need to refresh your screen after completing the process to continue.

Why This Matters

This process helps:

• Prevent fraud and abuse

• Ensure compliance with phone carrier regulations

• Keep the platform secure and stable for all users

If you have any questions or need help with verification, feel free to contact our support team.