Disabling Call Recording Messages For 'One-Party Consent States'

Is your business operating in a 'One-Party' Consent State and you need to disable your 'Call Recording Messages'?

To see the most up-to-date list, check this Wikipedia page.

https://en.wikipedia.org/wiki/Telephone_call_recording_laws#One-party_consent_states

(last updated March 23, 2023)

• Alabama
• Alaska
• Arizona
• Arkansas
• Colorado
• Connecticut (for in-person conversations or phone calls recorded by a participant of the conversation)
• Delaware
• District of Columbia
• Georgia
• Hawaii
• Idaho
• Illinois (one-party only for parties to electronic conversations or to record law enforcement officers in public)
• Indiana
• Iowa
• Kansas
• Kentucky
• Louisiana
• Maine
• Michigan* (one-party only if the recording party is a participant in the conversation)
• Minnesota
• Mississippi
• Missouri
• Nebraska
• Nevada^[48]
• New Jersey
• New Mexico
• New York^[49][50]
• North Carolina
• North Dakota
• Ohio
• Oklahoma
• Oregon* (one-party for electronic communications, two-party for in-person conversations)
• Rhode Island (although consent is not required when the recorded party does not have a reason to expect privacy)
• South Carolina
• South Dakota (one-party only if the recording party is a participant in the conversation, or has consent of one participant in the conversation)(S.D. Codified Laws § 23A-35A-20 (2012))
• Tennessee
• Texas
• Utah^[51][52]
• Vermont
• Virginia
• West Virginia
• Wisconsin (two-party consent required to be used in court)
• Wyoming

How To Enable or Disable Call Recording

In your My Local Ads CRM Account, click on Settings (bottom left)

Click on Phone Numbers

Click on the Edit icon to the Twilio number you want to enable/disable Call recording for

Check the checkbox for Call recording (Default message: This call will be recorded for quality assurance)

TO DISABLE (only applies to one-party consent States, at your own risk): Make sure the call recording function stays enabled/checked. In the text box, simply add empty spacebars / spaces to avoid any text being announced as the call recording begins.

Click on Update to save the changes.