When Is A Lead Refundable?

Leads generated through Google Search Ads are NOT refundable.

Leads generated through Local Service Ads are refundable, if:

Solicitation:

• Call was from a wrong number.
• Caller was trying to sell you a product or service.
• Call was from someone seeking employment at your business.

Spam:

• Call was pre-recorded.
• Call was otherwise not from a live human.

Location not served:

• The customer communicated their location, the location wasn’t listed on your profile, and you declined the job.

Service not offered:

• The customer communicated their service type, the service wasn’t listed on your profile, and you declined the job.
• Caller was looking for a physical store, or looking to buy something other than a service (for example, parts).